Frequently Asked Questions

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The City of Industry maintains a centralized accounts payable system. Please send all invoices to:

City of Industry
Attn: Finance Department
P.O. Box 3366
City of Industry, CA 91744

In addition, in our efforts to be more environmentally friendly and more efficient in the processing of invoices, we are encouraging all our vendors to submit their invoices electronically and email them to Accounts Payable.

Checks are mailed to vendors twice a month. For all approved vendor invoices, warrant checks must go on the City's warrant register at the upcoming City Council meeting for formal City Council approval. The City Council meets twice a month, every 2nd and 4th Thursday of every month, and must approve all warrant checks. Once all warrant checks are approved by the Council, we strive to mail all warrant checks the next day, on Friday.

Please refer to the Accounts Payable Calendar (PDF) for the City's processing deadlines and to best estimate when warrant checks are mailed.

Note: All approval deadlines are best estimates, and we cannot guarantee any exact check payment date. 

The City has a net 30 days payment policy upon receipt of invoice. In order to ensure timely receipt of payment, we encourage our vendors to email their invoices to Accounts Payable. In addition, please refer to the Accounts Payable Calendar (PDF) for important processing dates.

For all new vendors, we require all vendors the City conducts business with to complete and submit a W-9 Form (PDF) to the City. Please complete the W-9 and provide it to Accounts Payable to ensure the timely processing of invoices.

Please note that the use of SeeClickFix is intended for the reporting of non-emergency issues only.

If you need immediate Police or Fire response, please call 911. For non-emergency Police, please contact (626) 330-3322.

SeeClickFix is an application that allows City of Industry citizens to report non-emergency issues to the City. SeeClickFix can be used via your mobile phone or the web. By using SeeClickFix, you can submit an issue and track its progress from submission to completion via the web. Issues are brought directly into the City’s Work Management solution, where they can be forwarded on to the responsible department. By entering an address or selecting a location on the map, you can view where in the City of Industry the issue is located. In addition, you can view issues that have been submitted by other citizens and track their status.

When you download the SeeClickFix app, you can view existing requests in your area. To report a new issue, select “Add Request” and enter an address or click on the map. Next, you must select an issue, upload an image, and enter any pertinent details. If you’re a first-time user, you’ll first need to create a profile before being able to submit your request. If you already have a SeeClickFix profile, you will need to log in to submit your request. If you do not wish to create a profile, you can submit anonymously as a guest, but you will not receive updates regarding your request. The request will be reviewed by City Staff, and the appropriate action will be taken within 1 to 2 business days.

You can view the issues you have submitted by selecting the “My Requests” from the menu button in the upper right hand corner of the screen. To view other requests, select “Explore Map” from the menu button in the upper right hand corner. Blue dots on the map represent where different issues have been reported and the issue that is currently being viewed will have a blue location marker on the selected dot. The Citizen can check on their submitted issues by logging in to see what Activity has been assigned to the issue, when the issue was closed, and any notes City Staff have submitted regarding the issue.

Yes, you can! With the SeeClickFix web application, you can view existing requests in your area and report new an issue, which in turn will be brought into the City’s Work Management solution. Report an Issue Online.