Show All Answers

1. What is SeeClickFix?

Please note that the use of SeeClickFix is intended for the reporting of non-emergency issues only.

If you need immediate Police or Fire response, please call 911. For non-emergency Police, please contact (626) 330-3322.

SeeClickFix is an application that allows City of Industry citizens to report non-emergency issues to the City. SeeClickFix can be used via your mobile phone or the web. By using SeeClickFix, you can submit an issue and track its progress from submission to completion via the web. Issues are brought directly into the City’s Work Management solution, where they can be forwarded on to the responsible department. By entering an address or selecting a location on the map, you can view where in the City of Industry the issue is located. In addition, you can view issues that have been submitted by other citizens and track their status.

2. How does SeeClickFix Work?

When you download the SeeClickFix app, you can view existing requests in your area. To report a new issue, select “Add Request” and enter an address or click on the map. Next, you must select an issue, upload an image, and enter any pertinent details. If you’re a first-time user, you’ll first need to create a profile before being able to submit your request. If you already have a SeeClickFix profile, you will need to log in to submit your request. If you do not wish to create a profile, you can submit anonymously as a guest, but you will not receive updates regarding your request. The request will be reviewed by City Staff, and the appropriate action will be taken within 1 to 2 business days.

3. How Do I Track My Submitted Issues?

You can view the issues you have submitted by selecting the “My Requests” from the menu button in the upper right hand corner of the screen. To view other requests, select “Explore Map” from the menu button in the upper right hand corner. Blue dots on the map represent where different issues have been reported and the issue that is currently being viewed will have a blue location marker on the selected dot. The Citizen can check on their submitted issues by logging in to see what Activity has been assigned to the issue, when the issue was closed, and any notes City Staff have submitted regarding the issue.

4. Can I Report An Issue Online?

Yes, you can! With the SeeClickFix web application, you can view existing requests in your area and report new an issue, which in turn will be brought into the City’s Work Management solution. Report an Issue Online.